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FAQ

Questions about our safari lodges coming in 2021?

Send us a message and we will answer any questions you may have!

What happens if I cannot travel due to COVID-19 restrictions

If you are unable to travel for you booked stay due to government imposed travel restrictions, we will offer a full refund on any sums paid over to Balmichael Glamping. We are also happy to offer alternative dates for your stay if this is suitable. Please get in contact with us to discuss arrangements as soon as it is clear you will not be able to travel.

What public transport is available?

The Isle of Arran can be accessed from two ferry routes, both operated by Caledonian MacBrayne. Ardrossan to Brodick is the main route with multiple sailings a day, especially during summer timetable but continues to operate all winter. This ferry takes 50 minutes. Claonaig to Lochranza also runs during the summer months (end of March till the end of October). Balmichael is 8 miles from Brodick and 17 miles from Lochranza.

We advise booking your ferry in advance to ensure your choice of sailing. Due to the coronavirus pandemic, all passengers (including foot passengers and dogs) must be booked on.

From Brodick and Lochranza, there are buses which run past Balmichael Glamping on The String Road, connecting the east and west of the island. Tell the driver where you want off (Balmichael Glamping) and they will drop you at the end of our drive.

Taxis are also available for booking. We recommend you organise this in advance.

Where should I go when I arrive?

When you arrive at Balmichael Glamping, park at the car park which is sign posted from our drive. If you arrive in the evening it can be very dark so a torch is advised, though we do have some solar lighting. Follow the signs down the path to The Courtyard of farm buildings. We ask upon booking that you provide a rough arrival time so we can be around to show you to your accommodation. Our owner’s accommodation, ‘Old Byre Cottage’ is accessed from far left corner of The Courtyard. Knock the door on arrival and if we aren't in the house, we will be on site if we are expecting your arrival.

For safety of our guests, own children and animals, we do not permit cars in the courtyard or accommodation area. We provide a wagon which you can use to transport your belongings from the car. You will find the wagon located in the courtyard with hand sanitiser use requested. We kindly ask you return the wagon to the same location after use for other guests.

When can I check in? When do I need to check out?

Check in is from 4pm on the day of your arrival. If you are coming over on the ferry please let us know the time you will be arriving. We ask that all guests check out of their accommodation by 10am on the day of departure, especially given the additional deep cleaning required in response to Covid-19.

During check in, we will safely see you to your accommodation. All welcome information will be sent in a pack via PDF to minimise paper contact.

Is bedding provided?

Barrel Pods - Mattresses are provided for beds - a comfortable double mattress and two x roll-out futon mattresses. You are very welcome to bring your own bedding - we provide protectors, pillows and duvets if you opt to bring your sheets, pillow cases and duvet cover.

Bedding bundles can be hired for a small charge of £10 per double and £5 per single set. This includes protectors, pillows, duvets, sheets and covers and will be set up for your arrival.

Safari Lodges - Beds with comfortable mattresses and bedding is provided in our lodges.

All bedding is cleaned and stored between guests to ensure Covid-19 self-catering protocols are followed.

Are towels provided?

Bath towels are not provided so please make sure you remember these. Hand towels are provided in wash areas.

What cooking facilities are provided for barrel pods?

Barrel Pods are set up with a microwave, kettle, toaster and 40 litre cool box. We supply reusable cool packs which keep your fridge cold and can change these for you as required. Each barrel pod has a small outdoor kitchen for washing up. Eco-friendly washing up liquid, surface cleaner, cloths and tea towels are provided. Plates, bowls, glasses, mugs, crockery and other basic equipment is available too.

Safari Lodges have a small but functional indoor kitchen area with 2 pan induction hob, microwave, kettle, toaster and 70 litre cool box (reusable cool packs provided - just ask when you need replaced). Eco-friendly washing up liquid, surface cleaner, cloths and tea towels are provided along with plates, bowls, glasses, mugs, crockery and other basic equipment.

BBQ fire pits are also provided for cooking on. We kindly ask that BBQ grills are washed after use.

What toilet and showering facilities are provided?

Barrel Pods - For your own convenience and to add to your outdoor getaway, each barrel pod is provided with an wash hut complete with compost toilet, sink and shower. These are located right next to each accommodation for the sole use of your group. Arran Aromatics hand-wash, hand towels and biodegradable loo roll is provided.

Safari Lodges - Each has internal bathrooms equipped with compost toilet, hot water shower and sink. Arran Aromatics hand-wash, hand towels and biodegradable loo roll is provided.

Does my accommodation have electricity?

All accommodations have electricity and electrical sockets, including USB points. Costs are included in your stay.

Is there Wi-Fi?

Free Wi-Fi is provided during your stay. A password will be available upon arrival.

What heating is provided?

Barrel Pods are equipped with electric fan heaters with thermostat which are quick to heat up the well-insulated pods.

Safari Lodges have wood-burning stoves to use in cooler evenings. Some wood is provided to get you started.

Do you have hot tubs?

Barrel Pods - Just along the field, beyond The Bodega Pod is one wood-fired hot tub. This is available as an additional extra for your stay, and is hired for the duration of your stay at a cost of £100. We supply a large load of firewood which is enough to run the hot tub for a couple of evenings. If you require any more this can be purchased during your stay.

Safari Lodges - Wood-fired hot tubs are available at each safari lodge and is included in your cost. A wood store will be stocked at your lodge for your arrival. If you need this re-filled we can do this for an additional charge.

The hot tubs operate as big outdoor baths - there are no jets. Between guests, hot tubs are cleaned and refilled with fresh water. We will aim to start firing up your hot tub, then it is over to you to maintain the fire and temperature. Please note it can take between 2-5 hours to heat up depending on the time of year and starting temperature of the hot tub. If already warm from the previous day, an hour usually suffices. Details will be in your PDF welcome pack.

What if I forget my essentials?

We will endeavour to help in any way we can. The local convenience store in Blackwaterfoot – 3 miles from Balmichael - stocks a vast array of products and local supplies.

Is there a shop on site?

We do not have a shop on site but you can bring supplies with you. Blackwaterfoot has an excellent convenience store, bakery and snack shop a mere 3 miles away.

What outdoor seating or areas are provided?

Barrel Pods are designed with little seats beside the door and are slightly sheltered, perfect to sit with a morning cuppa and enjoy the spectacular view. Each barrel pod also has a picnic table just outside to enjoy an alfresco dining experience.

Safari Lodges have a canopy area and furniture can be moved in and out as required. Each has a picnic table and a flexible seating. Opening the front of the lodge really does make for a lovely indoor/outdoor experience.

Do you provide a BBQ area?

Each accommodation is provided with a small BBQ fire pit. Please do not bring disposable BBQs with you but make use of the facilities provided. You are welcome to bring your own camping stoves as long as they are used outside and a safe distance from our pods and lodges.

Do you have fire pits?

There is a large fire communal pit next to the barrel pods - a lovely social spot to end the day! Alternatively, make use of the BBQ fire pit you are provided with.

Are you dog-friendly?

We are happy to welcome well-behaved dogs for a small additional charge. All dogs must be kept on a lead within the site in consideration of other guests and animals that share the area, as well as surrounding livestock. Please bear this in mind when walking near the site and follow rules of the countryside. We have stakes and long ropes for your dog to borrow when you are relaxing outside.

You will need to provide bedding for your dog - we do not permit dogs on beds or sofas for hygienic purposes.

Barrel Pods - One pod (The Bodega) is dog-friendly.

Safari Lodges - Both lodges welcome dogs.

There is an additional charge of £5 per dog per night and we would allow a maximum of two dogs within The Bodega, but with all beds in use, the space inside the barrel pod is limited. Please contact us if you would like to discuss your dogs prior to booking.

What infant provisions do you have?

We do not provide travel cots but you are welcome to bring these along for the safari lodges. Travel cots will not fit into a barrel pod. We have found that by moving the double mattress to the side of the cabin, a single mattress can be set up beside it.

Please note, on a safety aspect for younger children, our site has fire pits, a pond and animals. We want everyone to have a fabulous time at Balmichael Glamping and request children are supervised at all times for safety and enjoyment of all guests.

Do you cater for stag and hen parties?

We do not allow hen, stag or same sex parties unless the party is taking out the full accommodation during their stay. All guests must abide by the rules of Balmichael, including keeping the noise levels respectful for our residents and neighbours.

Is your site accessible for wheelchair users?

Much of our site is on solid ground however all accommodation is accessed via a stony and grassy path in a field. All accommodations have stairs for access.

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